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Bridge Support for Refresh to VAST

Disrupt the Storage Status Quo

Neutralize OEM Refresh Tactics – Own the Customer’s Storage and Fabric Footprint. Scale Service & VAST – A Disruptive Partnership: We leverage short term bridge contracts, positioned as customer engagement tactics in order to BOTH disrupt OEM account control and also to protect and support VAST’s transition phases during installation and migration. Our Value Prop is Multi-faceted and Compelling:

  • Disrupt OEM Refresh Tactics & Neutralize Their Account Control
  • Leverage Customer Engagement & Drive Account Expansion Goals
  • Target the Incumbent Storage, Fabric & Converged Infrastructure Footprint
  • Protect VAST’s Deployment Transition & Migration Timelines
  • Improve VAST Deal Structure w/Compelling Bridge Contract Savings
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Customized, short-term bridge contracts with 24×7 onsite maintenance and global call center.

Uniquely designed and quoted to support your new deployment’s transition and migration phases is The Scale Service Difference – A bridge from the legacy OEM to a new VAST deployment.

  • We BRIDGE the support services gap during the POC, implementation, and migration process.
  • Customer’s current SLAs often expire before a given new deployment can be officially completed, we neutralize these sales and operational objections so that both parties can move forward with confidence.
  • Our dual redundant call centers are US-based, staffed by certified level 1-4 engineers, and the average call wait time is less than 11 mins.
  • We deliver 24x7x4 onsite SLA reliability and compelling cost savings, up to 70% compared to OEM year four service contracts for your target customers.

Scale Service is NOT a typical 3rd party maintenance provider.

  • Our goal is NOT multiple year-to-year SLA renewals.
  • Our goal is our partner’s goal, therefore the shorter the SLA increment the better.
  • Upon order acceptance, options include buy back and/or removal of legacy infrastructure thereby delivering additional ROI.
  • Additional services include: migration, decommission/erasure, and recycle.
  • During the transition, we can save the customer up to 70% on post-warranty support costs.
EMC
Hitachi
IBM
NetApp
Pure Storage
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How Can We Help?

Our Services team is here to assist with your VAST projects.